Refund Policy
Fair and transparent refund procedures for Migration ASAP services
Our Commitment
At Migration ASAP, we are committed to providing transparent and fair services to connect you with licensed Migration Agents. As a service offering migration agent connections for a ₹99 fee, we have established this refund policy to address situations where a refund may be necessary.
If we don't connect you with a suitable Migration Agent within 14 days, you get a full refund.
1. Eligibility for Refund
✅ You ARE eligible for a refund in these situations:
Service Not Provided
If we fail to connect you with a licensed Migration Agent within 14 days due to our inability to fulfill the service.
Technical Issues
If technical problems on our end prevent the delivery of our service.
Duplicate Payment
If you accidentally made multiple payments for the same service.
Service Cancellation
If you decide to cancel your request within 24 hours of payment and before we begin processing your application.
❌ You are NOT eligible for a refund in these situations:
Successful Connection Made
Once we successfully connect you with a licensed Migration Agent within the promised timeframe.
Dissatisfaction with Advice
Refunds will not be issued based on dissatisfaction with the migration advice or outcomes provided by the connected Migration Agent, as this is beyond our control.
Change of Mind
Refunds will not be provided for change of mind after our service has been successfully delivered (i.e., after connection with a Migration Agent).
Agent Availability
If suitable Migration Agents are available but you choose not to proceed with any of the recommended professionals.
2. Refund Request Process
Step 1: Submit Request
Email us at help@migrationasap.com with your refund request including your name, payment details, and reason for refund.
Step 2: Review Process
We'll review your request within 3 business days and determine eligibility based on this policy.
Step 3: Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
Important Deadline
Refund requests must be submitted within 14 days of your original payment date.
3. Processing of Refunds
Timeline
- Review: 3 business days
- Processing: 5-10 business days after approval
- Bank Processing: 2-5 additional business days
Refund Methods
- Original credit/debit card
- Bank transfer (if card unavailable)
- UPI refund (for UPI payments)
4. Our Service Guarantee
We guarantee to connect you with a suitable licensed Migration Agent within 14 days of your payment, or you get your money back automatically.
This guarantee demonstrates our confidence in our service and commitment to your success.
5. Contact Information
For Refund Requests or Questions
When contacting us, please include:
- • Your full name
- • Payment transaction ID or reference number
- • Date of payment
- • Detailed reason for refund request
- • Any supporting documentation
Note: This refund policy applies specifically to the ₹99 connection service provided by Migration ASAP. Any fees paid directly to Migration Agents for their professional services are subject to the individual agent's terms and conditions. Migration ASAP reserves the right to update this policy with reasonable notice.